From the lab
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the lab
Engineering lessons, case breakdowns, and thinking from the team that builds.
Case Study: An AI Sales Operator Agent for Drinks Ghana eCommerce
An AI sales agent in production for Drinks Ghana — taking wholesale orders across web chat, WhatsApp, and Instagram DM against a live Odoo catalog. 824 sessions, ~6-second median reply, 1.7% escalation rate, and a channel split that surprised the team: web users browse; messaging users buy.
The Real PropTech Problem in Africa Isn't Listings — It's Construction Accountability
Most African PropTech is solving the wrong problem. Here is why construction accountability, not listings, is the real opportunity, and what closing the trust gap actually requires.
How AI Is Reshaping Software Consulting in West Africa
Introduction The pace of AI adoption across West African enterprises has accelerated sharply in 2026. From Lagos fintechs to Accra-based logistics…
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